Return of Goods

Returns and Complaints

What to do if you are dissatisfied with your purchase? If the issue concerns an individual, but not only. Explanation of the matter of complaints and returns can be found below...
If you have any questions and doubts about what made you unhappy with your purchase, please contact us by phone or email - we value customer satisfaction and will help resolve the issue. The contact form can be found in the contact tab or at the address https://info.dhit.pl

Complaints and Withdrawal from Contract (Returns) in Relations with Customers who are not Consumers (applies to entrepreneurs)

This point of the Regulations applies exclusively to relations with BUYERS who are not consumers.
The liability under warranty expires 24 months from the date of receiving the product.
The customer has the right to choose the method of delivery - including sending their own carrier who will collect the product on their behalf.
If the sold item is to be sent by the seller, the release is deemed to have taken place at the moment when, in order to deliver the item to its destination, the seller entrusted it to a carrier who is engaged in the carriage of goods of this kind.
When receiving a shipment with ordered products, a customer who is not a consumer is obliged to inspect the shipment at the time and in the manner adopted for such shipments. If they find that there has been a loss or damage to the product during transport, they are obliged to take all necessary steps to determine the carrier's liability. If the customer does not examine the item and does not immediately notify the seller of the defect noticed, and in the case where the defect is discovered only later - if they do not immediately notify the seller after its discovery - they lose their rights under the warranty.
The liability of the seller towards a customer who is not a consumer, regardless of its legal basis, is limited - both within a single claim and for all claims in total - to the amount paid and the costs of delivery under the concluded contract. The seller is liable to the customer who is not a consumer only for typical, foreseeable damages at the time of concluding the contract and is not liable for lost profits in relation to the customer who is not a consumer.
If there are no cases of seller's liability under the warranty that entitle the customer to return the product, the customer can only return the purchased product with the seller's consent, at the customer's expense, if the product is unused and in its original packaging.
If the sold item has defects, the customer can withdraw from the contract or request a price reduction. However, the customer cannot withdraw from the contract if the seller immediately replaces the defective item with an item free from defects or immediately remedies the defects. This limitation does not apply if the item has already been replaced by the seller or repaired, unless the defects are insignificant.
The seller informs that for products covered by a warranty, the rights of the buyer and the obligations of the guarantor arising from it are specified and must be performed in accordance with the conditions specified in the warranty card. The granted warranty for the sold product is an additional entitlement and does not exclude, limit, or suspend the buyer's rights arising from the provisions on the warranty for defects in the sold item.
The seller does not accept any shipments sent cash on delivery.
Any disputes arising between the seller/service provider and the customer who is not a consumer are subject to the jurisdiction of the court competent for the seller's registered office.
Regulations regarding the rules of warranty for defects and quality guarantee - not mentioned above - in contracts with entrepreneurs are adopted directly in the wording adopted in the Civil Code, Articles 556-581.

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Right to Withdraw from Contract (Return of Goods) in the Case of Distance Selling Involving a Consumer

In the case of submitting a statement in electronic form, the seller shall immediately send the consumer a confirmation of receiving the statement of withdrawal from the contract in a durable medium.
After submitting the statement, the consumer is obliged to return the product within 14 calendar days (counted from the date of sending the statement of withdrawal from the contract) to the correspondence address provided in the seller's data - unless the seller has offered to collect the product themselves. The date of dispatch of the shipment determines compliance with the deadline.
The consumer is liable for any diminished value of the goods resulting from using it in a different way than necessary to establish the nature, characteristics, and functioning of the goods.
The seller shall refund the payments made by them, including the costs of delivering the item from the seller to the consumer, within 14 calendar days. However, the seller may withhold the refund until the receipt of the returned item or until the consumer provides proof of its return - whichever occurs earlier. The seller shall make the refund using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not involve any additional costs for them. In the case of payment made by a payment card, the seller shall refund it to the bank account assigned to the Buyer's payment card.
The consumer (Customer) bears the direct costs of returning the product to the seller.
The right to withdraw from a distance contract does not apply to consumers in the cases listed in the annex.
The seller does not accept shipments sent "cash on delivery." The return shipment should be properly secured against damage during transport.

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